BILLING AND PAYMENT POLICY

 

BILLING & PAYMENT POLICY

OVERVIEW

This Billing & Payment Policy explains how payments are processed for purchases made through the official MONTE VITSO website.

By placing an order with MONTE VITSO, you acknowledge that you have read, understood, and agree to this Billing & Payment Policy together with our Terms of Service and other applicable website policies.

ACCEPTED PAYMENT METHODS

MONTE VITSO accepts a variety of secure payment methods for eligible purchases.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal (where available)

  • Other payment methods displayed during checkout

The payment options presented during checkout may vary depending on your location, device, and payment provider availability.

PAYMENT AUTHORIZATION

When you place an order, your selected payment method is subject to authorization and verification by your payment provider.

Authorization confirms that the payment method is valid and that sufficient funds or available credit exist to complete the transaction.

An order will not be processed until payment authorization has been successfully completed.

If authorization cannot be obtained, your order may be delayed, canceled, or declined.

ORDER CONFIRMATION

After your payment has been successfully authorized and your order has been received, you will receive an order confirmation email summarizing your purchase.

Receipt of an order confirmation does not constitute acceptance of the order.

MONTE VITSO reserves the right to review, decline, or cancel any order before shipment in accordance with our Terms of Service.

If an order cannot be fulfilled after payment has been received, the customer will be notified and any applicable refund will be issued using the original payment method.

CURRENCY

Unless otherwise stated, all prices displayed on the MONTE VITSO website are shown in United States Dollars (USD).

If your payment method is issued in another currency, your financial institution or payment provider may apply currency conversion rates or additional fees.

MONTE VITSO does not control exchange rates or foreign transaction fees charged by banks or payment providers.

PRICING

We make every reasonable effort to ensure that all prices displayed on our website are accurate.

However, pricing errors, typographical mistakes, technical issues, or system errors may occasionally occur.

MONTE VITSO reserves the right to correct pricing inaccuracies, cancel affected orders, or issue appropriate refunds where necessary.

Customers will be notified if a material pricing error affects their order.

TAXES

Applicable taxes are calculated in accordance with the laws and regulations of the jurisdiction where the order is processed or delivered.

Any taxes collected during checkout will be displayed before the customer completes the purchase.

For international orders, customs duties, import taxes, VAT, brokerage fees, or similar government-imposed charges are not included unless expressly stated during checkout.

PAYMENT SECURITY

Protecting your payment information is a priority for MONTE VITSO.

Payments are processed through trusted third-party payment providers that utilize industry-standard encryption technologies and secure payment infrastructure designed to help protect sensitive financial information.

MONTE VITSO does not store customers' complete payment card information on its servers.

FAILED OR DECLINED PAYMENTS

If your payment cannot be successfully authorized or processed, your order will not be completed.

Payments may be declined for a variety of reasons, including but not limited to:

  • Insufficient funds.
  • Incorrect payment information.
  • Card expiration.
  • Bank or payment provider restrictions.
  • Security or fraud prevention measures.
  • Technical issues affecting payment processing.

If your payment is declined, we recommend contacting your bank or payment provider before attempting the transaction again.

MONTE VITSO is not responsible for declined transactions resulting from decisions made by financial institutions or payment providers.

FRAUD PREVENTION

To protect our customers and maintain a secure shopping environment, all orders are subject to automated and, where appropriate, manual verification.

MONTE VITSO reserves the right to request additional information to verify the identity of the purchaser or confirm payment authorization before processing an order.

Where fraud, unauthorized activity, or suspicious behavior is reasonably suspected, we may delay, decline, or cancel an order.

These measures are implemented to protect both our customers and MONTE VITSO from fraudulent transactions.

BILLING INFORMATION

Customers are responsible for providing complete, accurate, and up-to-date billing information when placing an order.

Providing inaccurate, incomplete, or misleading billing information may result in delays, payment authorization issues, or cancellation of the order.

If your billing information changes before your order has been processed, please contact our Customer Support team as soon as possible.

While we will make reasonable efforts to assist, changes cannot be guaranteed once payment processing or order fulfillment has begun.

CHARGEBACKS AND PAYMENT DISPUTES

MONTE VITSO is committed to resolving customer concerns promptly, fairly, and professionally.

If you experience an issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

In many cases, concerns can be resolved efficiently through our established customer support, return, exchange, or refund procedures.

Submitting a chargeback without first allowing us the opportunity to review and address the matter may delay the resolution process.

Nothing in this section limits or waives any rights available to customers under applicable law.

REFUNDS TO ORIGINAL PAYMENT METHOD

Approved refunds are issued to the original payment method used for the purchase whenever reasonably possible.

Refund eligibility, approval procedures, and processing timeframes are governed by our Return & Refund Policy.

Depending on your financial institution or payment provider, additional processing time may be required before refunded funds appear in your account.

PROMOTIONAL DISCOUNTS

From time to time, MONTE VITSO may offer promotional discounts, coupon codes, or special pricing.

Unless otherwise stated:

  • Promotional offers cannot be combined.
  • Discounts have no cash value.
  • Promotions may be modified or discontinued at any time.
  • Promotional discounts cannot be applied to completed orders.
  • Offers are subject to their individual terms and conditions.

MONTE VITSO reserves the right to cancel promotional offers that are used fraudulently or in violation of their stated terms.

PAYMENT PROVIDERS

Payments are securely processed through trusted third-party payment providers.

By completing a purchase, customers acknowledge that payment processing services may be provided by independent third-party providers subject to their own terms, conditions, and privacy practices.

MONTE VITSO is not responsible for service interruptions, processing delays, or technical issues originating from third-party payment providers.

ORDER REVIEW

In certain circumstances, orders may be placed on temporary hold while payment verification or security review is completed.

If additional verification is required, our Customer Support team may contact the customer using the information provided during checkout.

Failure to provide requested information within a reasonable period may result in cancellation of the order and, where applicable, a refund to the original payment method.

ORDER CANCELLATIONS

Orders are processed as quickly as possible to ensure timely fulfillment.

For this reason, cancellation requests cannot be guaranteed once an order has entered payment processing or the fulfillment process.

If you wish to request an order cancellation, please contact our Customer Support team as soon as possible after placing your order.

If cancellation is approved before fulfillment begins, any payment received will be refunded to the original payment method.

REFUSED OR REVERSED PAYMENTS

MONTE VITSO reserves the right to refuse, suspend, or cancel any order if:

  • Payment authorization cannot be completed.
  • A payment is reversed or revoked.
  • Fraudulent or unauthorized activity is reasonably suspected.
  • Billing information cannot be verified.
  • A violation of our Terms of Service or applicable law is identified.

Where appropriate, any authorized refund will be issued to the original payment method.

THIRD-PARTY PAYMENT SERVICES

Certain payment methods available during checkout are provided and operated by independent third-party payment service providers.

By selecting one of these payment methods, you acknowledge that your transaction may also be subject to the applicable terms, conditions, and privacy policies of the relevant payment provider.

MONTE VITSO is not responsible for the operation, availability, or policies of independent payment providers.

TRANSACTION RECORDS

For security, accounting, fraud prevention, and legal compliance purposes, MONTE VITSO may retain records relating to completed transactions in accordance with applicable laws and our Privacy Policy.

Such records are maintained using commercially reasonable security measures and are accessible only as necessary for legitimate business purposes.

CUSTOMER SUPPORT

If you have any questions regarding billing, payments, invoices, or payment-related issues, our Customer Support team will be happy to assist you.

MONTE VITSO

Customer Support Email
support@montevitso.com

Phone
+1 (213) 652-1363

Business Address
425 3rd Ave SW, Suite 305
Glen Burnie, MD 21061
United States

Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)

We strive to respond to all customer inquiries within one business day.

CHANGES TO THIS BILLING & PAYMENT POLICY

MONTE VITSO reserves the right to update or modify this Billing & Payment Policy at any time to reflect changes in payment methods, legal requirements, business operations, or fraud prevention practices.

Any revisions become effective immediately upon publication on our website unless otherwise stated.

Customers are encouraged to review this policy periodically to remain informed of any updates.

EFFECTIVE DATE

This Billing & Payment Policy applies to all purchases made through the official MONTE VITSO website from the date it is published and remains in effect until replaced by a newer version.

LAST UPDATED

July 2026