Shipping Policy

 

SHIPPING POLICY

OUR SHIPPING COMMITMENT

At MONTE VITSO, we are committed to providing a reliable, transparent, and efficient shipping experience for every customer.

Each order is carefully prepared and inspected before shipment to ensure it meets our quality standards.

Once your order has been processed, we work with trusted shipping partners to deliver your purchase as safely and efficiently as possible.

Please review the information below regarding order processing, shipping rates, estimated delivery times, and important shipping details.

ORDER PROCESSING

All orders are subject to verification and approval before shipment.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During periods of increased order volume, promotional events, or holidays, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

Orders cannot be modified or canceled once they have entered the fulfillment process.

SHIPPING DESTINATIONS

MONTE VITSO proudly ships to customers across the United States and to many international destinations.

Shipping availability may vary depending on local regulations, carrier restrictions, or logistical limitations.

If we are unable to ship to your destination after your order has been placed, our Customer Support team will contact you to discuss the available options, including a refund where appropriate.

SHIPPING RATES

Shipping charges are calculated based on the destination of your order.

United States

  • Free Standard Shipping on orders over $120 USD
  • Orders under $120 USD are subject to a $5.99 USD shipping fee

International Orders

  • Free Standard Shipping on orders over $120 USD
  • Orders under $120 USD are subject to a $7.99 USD shipping fee

Applicable shipping charges are displayed during checkout before your order is completed.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin after your order has been processed and shipped.

United States

Estimated delivery: 7–11 business days

International Orders

Estimated delivery: 7–15 business days

Delivery estimates are provided for convenience only and should not be interpreted as guaranteed delivery dates.

Actual delivery times may vary depending on the destination, customs processing, weather conditions, carrier operations, local holidays, or other circumstances beyond our reasonable control.

ORDER CONFIRMATION

Shortly after your order is successfully placed, you will receive an order confirmation email containing a summary of your purchase.

This confirmation acknowledges that we have received your order request. It does not constitute acceptance of the order or confirmation that the order has been shipped.

Once your order has been processed and dispatched, you will receive a separate shipping confirmation email containing your shipment details and, where available, tracking information.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking updates are provided directly by the shipping carrier and may require additional time before becoming visible after the shipment has been dispatched.

If you have not received your tracking information within a reasonable period after receiving your shipping confirmation, please contact our Customer Support team for assistance.

DELIVERY DELAYS

While we make every effort to ensure timely delivery, certain circumstances beyond our reasonable control may result in shipping delays.

These circumstances may include, but are not limited to:

  • Severe weather conditions.
  • Customs inspections or customs clearance procedures.
  • Carrier operational delays.
  • Transportation disruptions.
  • Public holidays.
  • High shipping volumes during promotional periods or seasonal demand.
  • Events of force majeure or other unforeseen circumstances.

Delivery estimates are provided in good faith and should be considered approximate.

MONTE VITSO is not liable for delays resulting from circumstances outside our reasonable control.

CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other government-imposed charges may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Because customs regulations vary by country, MONTE VITSO has no control over these fees and cannot predict the amount that may be charged.

We recommend contacting your local customs authority for additional information before placing an international order.

DELIVERY ADDRESS

Customers are responsible for providing complete and accurate shipping information at the time an order is placed.

Please carefully review your shipping address before completing your purchase.

MONTE VITSO is not responsible for delivery issues resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If you notice an error in your shipping information, please contact our Customer Support team as soon as possible.

While we will make reasonable efforts to assist, we cannot guarantee that changes can be made once an order has entered the fulfillment process.

FAILED DELIVERY ATTEMPTS

If a delivery cannot be completed due to reasons attributable to the customer, including but not limited to:

  • An incorrect or incomplete shipping address.
  • Failure to collect the package.
  • Repeated unsuccessful delivery attempts.
  • Refusal to accept the shipment.

the carrier may return the package to the designated return facility or otherwise dispose of it in accordance with the carrier's policies.

If a shipment is returned under these circumstances, additional shipping charges may apply before the order can be reshipped.

LOST OR STOLEN PACKAGES

If your tracking information indicates that your package has been delivered but you are unable to locate it, we recommend:

  • Checking around your delivery location.
  • Asking household members, neighbors, or building management.
  • Contacting the shipping carrier for additional delivery details.

If you still cannot locate your package, please contact our Customer Support team.

We will make reasonable efforts to assist you in communicating with the shipping carrier and reviewing the shipment status.

Please note that MONTE VITSO cannot guarantee reimbursement or replacement for packages confirmed as delivered by the shipping carrier unless required by applicable law.

MULTIPLE SHIPMENTS

Depending on product availability, warehouse logistics, or operational requirements, items within the same order may occasionally be shipped separately.

If this occurs, you will receive separate shipment notifications and tracking information, where available.

No additional shipping charges will be applied for split shipments initiated by MONTE VITSO.

RISK OF LOSS AND TITLE

Risk of loss and title for purchased products pass to the customer upon delivery of the shipment to the delivery address provided with the order, unless otherwise required by applicable law.

Customers are responsible for ensuring that the delivery address is secure and accessible for the safe receipt of their package.

UNDELIVERABLE ORDERS

If an order is returned to MONTE VITSO because it could not be delivered for reasons attributable to the customer, including but not limited to an incorrect address, failure to collect the shipment, or refusal of delivery, our Customer Support team will contact the customer to discuss the available options.

If the customer requests that the order be shipped again, additional shipping charges may apply.

If the order is ultimately canceled after being returned to us, any refund will be handled in accordance with our Return & Refund Policy.

SHIPPING RESTRICTIONS

Certain products may be unavailable for shipment to specific countries, regions, or jurisdictions due to legal, regulatory, or carrier restrictions.

MONTE VITSO reserves the right to decline or cancel orders that cannot legally or reasonably be shipped to the requested destination.

If such a situation occurs after an order has been placed, the customer will be notified and, where appropriate, a refund will be issued.

CUSTOMER SUPPORT

If you have any questions regarding shipping, delivery, or your order status, our Customer Support team will be happy to assist you.

MONTE VITSO

Customer Support Email
support@montevitso.com

Phone
+1 (213) 652-1363

Business Address
425 3rd Ave SW, Suite 305
Glen Burnie, MD 21061
United States

Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)

We strive to respond to all customer inquiries within one business day.

CHANGES TO THIS SHIPPING POLICY

MONTE VITSO reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, shipping partners, legal requirements, or business practices.

Any updates become effective immediately upon publication on our website unless otherwise stated.

Customers are encouraged to review this Shipping Policy periodically to remain informed of any changes.

EFFECTIVE DATE

This Shipping Policy applies to all orders placed through the official MONTE VITSO website from the date it is published and remains in effect until replaced by a newer version.