FAQS
FREQUENTLY ASKED QUESTIONS
HOW CAN I DETERMINE THE RIGHT SIZE?
Our garments are designed to fit true to the size selected during checkout.
Please note that the size printed on the garment label may differ from the size ordered due to international sizing standards used by some of our manufacturing partners. However, the fit corresponds to the size you selected when placing your order.
For the most accurate fit, we recommend referring to our Size Guide before completing your purchase.
If you need additional assistance, our Customer Support team will be happy to help.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days before shipment.
Processing times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.
HOW LONG DOES SHIPPING TAKE?
Estimated delivery begins once your order has been processed and shipped.
United States
7–11 business days
International
7–15 business days
Please note that delivery estimates may vary depending on customs procedures, carrier operations, weather conditions, local holidays, and other circumstances beyond our control.
DO YOU OFFER FREE SHIPPING?
Yes.
We offer Free Standard Shipping on all orders over $120 USD.
For orders below $120 USD, shipping charges are:
- United States: $5.99 USD
- International: $7.99 USD
Applicable shipping charges are displayed during checkout before payment is completed.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
You can also visit our Track Your Order page to monitor the latest shipping updates.
If you need additional assistance, our Customer Support team will be happy to help.
CAN I CHANGE OR CANCEL MY ORDER?
We begin processing orders as quickly as possible to ensure timely shipment.
For this reason, modifications or cancellations cannot be guaranteed once an order has entered the fulfillment process.
If you need assistance, please contact our Customer Support team immediately after placing your order, and we will make reasonable efforts to assist whenever possible.
DO YOU SHIP INTERNATIONALLY?
Yes.
MONTE VITSO proudly ships to customers throughout the United States and to many international destinations.
Shipping availability may vary depending on local regulations or carrier restrictions.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, along with other secure payment methods displayed during checkout.
All payments are processed through trusted payment providers using secure encryption technology to help protect your personal and payment information.
MY TRACKING HAS NOT UPDATED. WHAT SHOULD I DO?
Tracking information may take 24–72 hours to update after your package has been shipped.
If your tracking has not updated after this period, please contact our Customer Support team, and we will gladly assist you.
WHAT SHOULD I DO IF MY PACKAGE IS DELAYED?
While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our reasonable control.
These may include customs inspections, carrier delays, severe weather conditions, public holidays, or periods of unusually high shipping volume.
If your order appears significantly delayed, please contact our Customer Support team, and we will be happy to assist you.
WHAT IF MY PACKAGE ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?
If your order arrives damaged, defective, or different from what you ordered, please contact our Customer Support team as soon as possible.
To help us review your request efficiently, please include:
- Your Order Number
- A brief description of the issue
- Clear photographs of the item received
- Photographs of the packaging, if applicable
Our team will carefully review your request and work with you to determine the most appropriate solution.
WHAT IS YOUR RETURN POLICY?
We accept eligible return requests within 30 calendar days of the delivery date.
Returned merchandise must be unused, unworn, unwashed, in its original condition, and include the original packaging, tags, accessories, and any complimentary items received with the order.
All return requests must be approved by our Customer Support team before merchandise is returned.
For complete details, please refer to our Return & Refund Policy.
WHO PAYS FOR RETURN SHIPPING?
Unless the returned item was received damaged, defective, or incorrect due to our error, customers are responsible for the applicable return shipping cost.
Return shipping costs vary depending on the customer's location and the designated return location provided by our Customer Support team.
Complete return instructions are provided after a return request has been reviewed and approved.
WHEN WILL I RECEIVE MY REFUND?
Once your approved return has been received and successfully inspected, refunds are processed within 10 business days.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
CAN I EXCHANGE AN ITEM?
Yes.
If you need assistance with an exchange, please contact our Customer Support team before returning any merchandise.
Exchange requests are reviewed individually and are subject to product availability.
Complete exchange instructions will be provided once your request has been approved.
WHAT ITEMS CANNOT BE RETURNED?
Certain items are not eligible for return, including:
- Final Sale items
- Gift Cards
- Personalized or custom-made products
- Used, worn, washed, altered, or damaged items
- Merchandise returned without prior authorization
For complete eligibility requirements, please refer to our Return & Refund Policy.
WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges depending on the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Because customs regulations vary by country, we recommend contacting your local customs office for additional information.
WHAT HAPPENS IF MY PACKAGE CANNOT BE DELIVERED?
If a package cannot be delivered due to an incorrect shipping address, failure to collect the shipment, repeated unsuccessful delivery attempts, or refusal of delivery, the shipment may be returned in accordance with the carrier's procedures.
Additional shipping charges may apply if the customer requests the order to be shipped again.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Our Customer Support team is always happy to assist.
Phone
+1 (213) 652-1363
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
We strive to respond to all customer inquiries within one business day.
IS MY PERSONAL INFORMATION SECURE?
Yes.
Protecting your personal information is important to us.
Transactions placed through our website are processed using secure encryption technology, and we work with trusted payment providers to help safeguard your payment information.
For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
If you notice an error in your shipping address, please contact our Customer Support team as soon as possible.
If your order has not yet entered the fulfillment process, we will make reasonable efforts to update your shipping information.
Once an order has entered fulfillment or has been shipped, we cannot guarantee that shipping details can be modified.
WHY DOES THE SIZE LABEL ON MY GARMENT DIFFER FROM THE SIZE I ORDERED?
Some of our manufacturing partners use international sizing standards that may differ from the size displayed during checkout.
As a result, the size printed on the garment label may not match the size you selected when placing your order.
However, the garment is manufactured to correspond to the size ordered on our website.
If you are unsure about sizing before placing an order, we recommend consulting our Size Guide or contacting our Customer Support team.
WHAT IF I RECEIVE ONLY PART OF MY ORDER?
To ensure faster delivery and improve inventory availability, orders containing multiple items may occasionally be shipped in separate packages.
If this occurs, you will receive separate shipping confirmations and tracking information, where available.
If you believe part of your order is missing, please contact our Customer Support team, and we will be happy to assist you.
DO YOU GUARANTEE DELIVERY DATES?
No.
Estimated delivery times are provided as general guidelines based on typical carrier performance.
While we work closely with trusted shipping partners to ensure timely delivery, we cannot guarantee delivery on a specific date due to factors beyond our reasonable control, including customs procedures, weather conditions, transportation disruptions, and carrier operations.
I STILL HAVE A QUESTION. WHAT SHOULD I DO?
We're here to help.
If you cannot find the answer you're looking for in this FAQ, please contact our Customer Support team, and we'll be happy to assist you.
Phone
+1 (213) 652-1363
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
We strive to respond to all customer inquiries within one business day.
STILL NEED HELP?
If your question relates to a specific topic, you may also find additional information in the following pages:
- Shipping Policy
- Return & Refund Policy
- Terms of Service
- Privacy Policy
- Size Guide
- Track Your Order
- Contact Us
LAST UPDATED
July 2026