Return and Refund Policy

REFUND POLICY

At MONTE VITSO, we are committed to providing a premium shopping experience and ensuring our customers are satisfied with every purchase. If for any reason you are not completely satisfied, our Return & Refund Policy is designed to make the process simple and transparent.

RETURNS

Eligibility for Returns

  • Items may be returned within 30 days from the date of delivery.

  • Returned products must be unused, unworn, unwashed, and in their original packaging, with all original tags attached.

  • Certain products, including custom-made items, perishable goods, gift cards, and final sale items, may not be eligible for return. Please refer to the product page for specific eligibility details.

How to Initiate a Return

To request a return, please contact our customer support team at:

Please include your order number and the reason for your return request.

Once your request is approved, we will provide you with:

  • A Return Authorization (if applicable).

  • Detailed return instructions.

Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

While a return label may be provided to facilitate the process, the cost of return shipping remains the customer's responsibility unless otherwise stated or required by law.

In some cases, customers may be instructed to return products to one of our international warehouses. In these situations, the customer is also responsible for the return shipping costs unless the product was received damaged, defective, or incorrect.

For your protection, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Once your returned item is received and inspected, we will notify you whether your return has been approved or rejected.

RETURN & REFUND DETAILS

  • Return Window: 30 Days from Delivery

  • Refund Processing Time: Up to 10 Business Days

  • Restocking Fee: None

  • Return Method: By Mail

REFUNDS

Refund Processing

Once your return has been approved, your refund will be issued to your original payment method within 10 business days (Monday–Friday).

Please note that depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Partial Refunds

Partial refunds may be granted in situations where:

  • The returned item is not in its original condition.

  • The item is damaged for reasons not caused by MONTE VITSO.

  • Parts or accessories are missing.

Non-Refundable Items

The following are not eligible for refunds:

  • Original shipping charges.

  • Gift cards.

  • Final sale items.

LATE OR MISSING REFUNDS

If you have not yet received your refund:

  1. Check your bank account.

  2. Contact your credit card provider or payment institution, as processing times may vary.

  3. If you have completed both steps and still have not received your refund, please contact us at:

EXCHANGES

We replace items only if they are defective, damaged, or if you received the wrong product.

To request an exchange, please contact our customer support team at:

CONTACT US

Business Name: MONTE VITSO

Email: support@montevitso.com

Phone: +1 (213) 652-1363

Business Address:
425 3rd Ave SW, Suite 305
Glen Burnie, MD 21061
United States

Our customer support team is available Monday through Friday, 9:00 AM – 5:00 PM (local time).

We strive to respond to all inquiries within 24 hours.