Return and Refund Policy

RETURN & REFUND POLICY

OUR COMMITMENT

At MONTE VITSO, we are committed to delivering products that reflect the quality, craftsmanship, and attention to detail our customers expect.

If, for any reason, your purchase does not fully meet your expectations, we are here to help. Our Return & Refund Policy has been designed to provide a clear, transparent, and straightforward return experience while ensuring fairness for both our customers and our business.

Please read the following policy carefully before requesting a return.

RETURN ELIGIBILITY

We gladly accept eligible return requests submitted within 30 calendar days from the date your order is marked as delivered.

To qualify for a return, all of the following conditions must be met:

  • The return request must be submitted within the applicable return period.
  • The item must be unused, unworn, and unwashed.
  • The item must remain in its original condition, free from damage, alterations, odors, stains, or signs of use.
  • The item must be returned together with its original packaging.
  • All original tags, labels, accessories, inserts, protective materials, and any complimentary items included with the shipment must also be returned.
  • The item must not be listed as Final Sale or otherwise identified as non-returnable.

MONTE VITSO reserves the right to decline any return that does not satisfy these eligibility requirements.

HOW TO REQUEST A RETURN

To begin the return process, please contact our Customer Support team before sending any item back.

Email
support@montevitso.com

Phone
+1 (213) 652-1363

To help us process your request as quickly as possible, please include:

  • Your Order Number
  • The name of the item(s) you wish to return
  • The reason for your return request

Our Customer Support team will carefully review your request and respond with the appropriate next steps.

Please do not return any merchandise without prior authorization from MONTE VITSO, as unauthorized returns may not be accepted.

RETURN AUTHORIZATION

Once your return request has been reviewed and approved, our Customer Support team will provide:

  • Return Authorization (where applicable)
  • A designated return location based on your shipping destination
  • Complete return instructions
  • The applicable return shipping cost based on your location

Return shipping costs are the responsibility of the customer unless the returned item was received damaged, defective, or incorrect due to our error.

For your protection, we strongly recommend using a trackable shipping service when returning merchandise, as MONTE VITSO cannot be responsible for packages lost or damaged during return transit.

RETURN PROCESS

To ensure your return is processed smoothly, please follow the steps below:

Step 1

Contact MONTE VITSO Customer Support to request a return within the applicable return period.

Step 2

Wait for your return request to be reviewed and approved.

Step 3

Receive your designated return location, detailed return instructions, and the applicable return shipping cost based on your location.

Step 4

Carefully package the item in its original packaging together with all original tags, accessories, inserts, and any items included with your order.

Step 5

Ship the package to the designated return location provided by MONTE VITSO using the instructions supplied by our Customer Support team.

Please note that customers are responsible for the applicable return shipping cost unless the item arrived damaged, defective, or incorrect.

Step 6

Once the returned package has been received by our Returns Team, it will undergo a quality inspection to verify that it complies with this Return & Refund Policy.

Only approved returns that satisfy all eligibility requirements will proceed to the refund stage.

REFUND PROCESS

Once your returned package has been received at the designated return location, our Returns Team will carefully inspect the returned merchandise to verify that it complies with the conditions outlined in this Return & Refund Policy.

During the inspection process, we will verify that:

  • The returned item matches the approved return request.
  • The item remains in its original condition.
  • The original packaging has been returned.
  • All original tags remain attached.
  • All accessories, protective materials, inserts, and complimentary items originally included with the shipment have been returned.
  • The item shows no signs of wear, use, washing, alteration, damage, or misuse.

If your return satisfies all applicable requirements, your refund will be approved and processed.

If the returned merchandise does not meet the conditions described in this policy, MONTE VITSO reserves the right to decline the refund or, where appropriate, issue a partial refund in accordance with this policy and applicable law.

REFUND TIMELINE

Once your return has been received, inspected, and approved, your refund will be issued to the original payment method used to place the order.

Approved refunds are processed within 10 business days from the date the returned merchandise has successfully passed our inspection.

Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.

MONTE VITSO is not responsible for delays caused by banks, credit card issuers, or payment providers after the refund has been processed.

PARTIAL REFUNDS

In certain circumstances, a partial refund may be issued where permitted by applicable law.

Examples include, but are not limited to:

  • The returned item is not in its original condition.
  • Original tags have been removed.
  • Parts, accessories, inserts, or complimentary items are missing.
  • The original packaging is missing or significantly damaged.
  • The item has been used, worn, washed, altered, or damaged after delivery.
  • The condition of the returned merchandise reduces its resale value.

Each return is individually assessed by our Returns Team.

Where appropriate, the amount deducted from the refund will reflect the condition of the returned merchandise.

EXCHANGES

We are happy to assist customers who have received an item that is damaged, defective, or incorrect.

If you believe your order qualifies for an exchange, please contact our Customer Support team before returning any merchandise.

Once your request has been reviewed and approved, we will provide:

  • A designated return location based on your location.
  • Complete return instructions.
  • Any additional information required to complete the exchange process.

The original item must be returned in accordance with this Return & Refund Policy before a replacement item can be dispatched, unless otherwise determined by MONTE VITSO.

Replacement items are subject to product availability.

If the requested replacement is unavailable, an alternative solution, including a refund where appropriate, may be offered.

RETURN SHIPPING RESPONSIBILITY

Unless the returned item was received damaged, defective, or incorrect due to our error, customers are responsible for the cost of returning approved merchandise.

The applicable return shipping cost is determined according to the customer's location and the designated return location provided by MONTE VITSO.

Return shipping costs are communicated to the customer as part of the approved return instructions.

Failure to complete the approved return process may result in the return request being canceled.

IMPORTANT RETURN CONDITIONS

To ensure a smooth refund process, customers should not return merchandise without prior approval from MONTE VITSO.

Packages sent to an address other than the designated return location, or returned without authorization, may be refused or may not be eligible for processing.

Customers are responsible for following the return instructions provided by our Customer Support team.

MONTE VITSO cannot guarantee the successful processing of unauthorized or incorrectly shipped returns.

CUSTOMER SUPPORT BEFORE PAYMENT DISPUTES

MONTE VITSO is committed to resolving customer concerns quickly, fairly, and professionally.

If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

In most cases, our team can provide an appropriate resolution through our official return, exchange, or refund process.

Initiating a payment dispute before allowing us the opportunity to resolve the matter may delay the resolution process.



DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

At MONTE VITSO, we take great care to ensure that every order is carefully inspected before shipment.

If you believe you have received an item that is damaged, defective, or different from the item ordered, please contact our Customer Support team as soon as reasonably possible after delivery.

To help us investigate your request efficiently, please include:

  • Your Order Number
  • A brief description of the issue
  • Clear photographs of the item received
  • Photographs of the packaging, if applicable

Our team will carefully review the information provided and determine the most appropriate resolution.

Where applicable, MONTE VITSO may offer a replacement, exchange, refund, or another appropriate solution at our sole discretion and in accordance with applicable consumer protection laws.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless otherwise required by applicable law:

  • Final Sale items.
  • Gift Cards.
  • Personalized or custom-made products.
  • Items that have been used, worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorization.
  • Items returned without their original packaging, original tags, or essential accessories.
  • Returns submitted outside the applicable return period.

If you are uncertain whether your purchase qualifies for a return, we encourage you to contact our Customer Support team before submitting a return request.

RETURN REQUESTS NOT MEETING POLICY REQUIREMENTS

To maintain a fair and consistent return process for all customers, MONTE VITSO reserves the right to refuse any return or refund request that does not comply with the requirements outlined in this Return & Refund Policy.

Examples include, but are not limited to:

  • Merchandise returned without prior approval.
  • Merchandise sent to an address other than the designated return location.
  • Merchandise that does not meet the eligibility requirements described in this policy.
  • Merchandise returned in an unacceptable condition.
  • Merchandise with missing original tags, accessories, packaging, or included items.

Each request is individually reviewed by our Returns Team to ensure a fair outcome.

CUSTOMER SUPPORT

If you have any questions regarding this Return & Refund Policy or require assistance with a return, our Customer Support team will be happy to assist you.

MONTE VITSO

Customer Support Email
support@montevitso.com

Phone
+1 (213) 652-1363

Business Address
425 3rd Ave SW, Suite 305
Glen Burnie, MD 21061
United States

Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)

We strive to respond to all customer inquiries within one business day.

EFFECTIVE DATE

This Return & Refund Policy applies to all purchases made through the official MONTE VITSO website from the date it is published and remains in effect until replaced by a newer version.